Gas boiler repair and safety services

If your boiler is in working order, please book a boiler service to avoid a cancellation or charge.

On arrival to your home, our Service Engineer will look at your gas boiler and assess if they can repair it. If it's not eligible, our Service Engineer will advise you there and then and will arrange a refund of any money owed to you. In this instance, you'll be charged for the call out.

Take a look at our troubleshooting tips before booking a repair with us. 

No heat or insufficient heat?

• Is the electricity supply to the system switched on? Check the fuse on the system isolator. If you change it, use a 3-amp fuse only.
• Is the timeclock control set correctly?
• If the boiler has a selector switch, have you selected 'heating'?
• Is the boiler thermostat on the setting you require?
• Have you reset your boiler? Always reset in accordance with the Manufacturers User Instructions.
• If you have a room thermostat, is it set to the room temperature you require? When a room reaches the temperature set on the thermostat the radiators will cool.
• If you have a wireless programmable room thermostat, do the batteries need replacing?
• Is the natural gas turned on at the meter?
• If you have a Pay As You Go meter, is your credit low?
• If your boiler has a pilot light, is it lit? Always relight in accordance with the Manufacturers User Instructions. 
• If the radiator is hot at the bottom only, it may need to be bled.
• If you have thermostatic valves fitted at your radiators, are they at the settings you require?

If you are usually able to see a pilot light in your gas boiler and it is out, it can be re-lit by following the instructions in the Manufacturer’s user manual. If this doesn’t work, you will need a repair visit from one of our professional Service Engineers.

If you need to get your gas boiler repaired, please visit our online Repair section.

You have the right to cancel without charge within 14 days of receiving the terms and conditions (or 30 days if you signed up via doorstep sales agent), unless the appointment has been carried out before the end of this period with your agreement. 

If the job has not been dispatched, you can cancel or reschedule your appointment online or up to 24 hours before your appointment by getting in touch with our customer care team.

Please note: If you cancel your appointment less than 24 hours before it's scheduled or after the cooling-off period (which is 14 days, or 30 days if you agreed to the contract with a doorstep sales agent), we'll charge a cancellation fee of €30. You will also be deemed to have cancelled with less than 24 hours' notice if the Service Engineer cannot access your property on the agreed time and day of the appointment.

Payment for the repair of the gas boiler covers the first 30 minutes. Additional labour will be charged in 15-minute units at €25 per unit. 

The cost of replacement parts or components (where required) is charged separately and will not be included in the price of the standard boiler repair. 

The service engineer will provide you with a cost for any required parts prior to fitting such parts to the boiler. The service engineer will only proceed to fit the required parts following your agreement to the cost of the required parts and the rate for additional labour. Certain parts may have to be ordered from outside the Republic of Ireland. These parts may require advance payment from you and will be advised to you at the time of ordering by the service engineer.

Please note: If you have purchased our Complete Boiler Care+1, 365 Boiler Care or Gas Boiler Repair and 365 Care plan some or all of these costs may be covered within your contract. In the event of a boiler breakdown, Complete Boiler Care+1 provides cover for labour up to the value of €300 for the 12 month contract period. 365 Boiler Care provides cover for labour and parts (some conditions apply) up to the value of €1200 for the 12 month contract period. 

Please make sure to register for an online account so that we can check your level of cover, offer you the best boiler repair appointment options available and ensure you're not charged the the call out fee for the repair appointment. For more information, see I've bought a Gas Boiler Repair and 365 Care product, why am I being charged for parts?

Is your boiler making odd noises? Have you noticed that it’s gurgling, banging or whistling? Or maybe it sounds like a kettle boiling, except much louder? 

Most of the time, if we service them regularly, our boilers don’t give us much trouble: they work quietly, day after day, to keep us warm and cosy. Sometimes, though, things can go wrong, and often the first sign of a problem is an unexpected noise. 

You can read more about this topic here or contact us to