Moving home
On the day you move, close your existing account, then open a new account for your new home.
Step 1 - Close your old account
On the day you move out, fill in this form to close your account.
You'll need:
- Your Bord Gáis Energy account number.
- Your gas GPRN and/or electricity MPRN for the account you’re closing. Learn how to find GPRN/MPRN here.
- Your final meter reading. If you're on an electricity smart plan, you don't need to provide this. Learn how to read your meter here.
- Contact details for your landlord or the new occupier.
- Your new address (so we can send your final bill).
Step 2 - Open your new account
One the day you move in, sign up to the best plan for your new home. You don't need to call us - signing up online only takes a few minutes.
When signing up, you'll need:
- Your gas GPRN and/or electricity MPRN for your new home. Learn how to find GPRN/MPRN here.
- Your first meter reading. If you're on an electricity smart plan, you don't need to provide this. Learn how to read your meter here.
- Your new home address.
If the account isn't in your name
I'm a landlord, and my tenant is moving out.
- Open a new account in your name until you have a new tenant. This is important to avoid disconnection. You can sign up online here or contact us.
My housemate is moving out, and I want to take over the account.
- Open a new account in your name - accounts can't be transferred. You can sign up online here.
Moving your services account
Complete Boiler Care and 365 Boiler Care
- You cannot transfer a Complete Boiler Care or 365 Boiler Care warranty to another property. Click here for more information.
Hive Active Heating
- You cannot reinstall Hive Active Heating in another property. You can take any other Hive products to your new home. Click here for more information.