I've bought a Gas Boiler Repair and 365 Care product, why am I being charged for parts?
Scenarios where you may be charged for parts include:
- The Gas Boiler Repair and 365 Care offer includes repair parts and labour, however some conditions do apply and there are some parts excluded from this offer, please see list below.
- Our Service Engineer will assess your boiler to ensure it can be repaired and is eligible for our 365 Boiler Care plan. If it's not eligible you may have to pay for repair parts and labour in full.
- This offer includes €1,200 cover for parts and labour after completion of the boiler service. If you exceed this threshold during the course of the 12 month contract, you'll be charged for any parts and labour required after this point.
Below is a non-exhaustive list of the types of parts which are excluded pursuant to this clause 4.1:
- Circulating pump and valves
- Expansion vessel
- Safety valve
- Water pressure gauge
- Time clocks / programmers or room thermostats
- Motorised valves
- Filling valves
- Isolation valves, gate valve or non-return valves
- Radiators, radiator valves, radiator vents
- Magnetic filters
- Gas or water system pipework
- Hot water cylinder or cold-water storage tank
In addition to 4.1, the parts listed below which are integrated with your boiler are not covered by Gas Boiler Repair and 365 Care:
- Heat exchanger
- Flue pipe
- Flue brackets
- Flue seals and ducts
- Appliance water isolation valves
- Decorative external covers/flaps