Vulnerable Customer Registration Form - Priority Services for Electricity

We offer a priority services register for customers who are critically dependent on electrically powered equipment, which includes but is not limited to life protecting devices, assistive technologies to support independent living, and medical equipment. 

If you or someone living in your household is dependent on home electrical equipment that is vital to your or their health, you can register with us.

Please use the online form below to register for Priority Services for electricity.

If you would prefer to register over the phone or using a paper form, you can contact us. 

Please note: if you’re currently a Pay As You Go (PAYG) customer and want to register as a priority customer, we don’t recommend a PAYG meter for you. Please contact us to discuss your options. If you’re on our Smart PAYG tariff, you’ll automatically be moved to an alternate smart tariff once your priority registration is complete.

For more information on our Priority Services Register, please see our Electricity Code of Practice for Vulnerable Customers.