My gas boiler is not working what should I do?

 If your boiler is in working order, please book a boiler service to avoid a cancellation or charge.

No heat or insufficient heat 

• Is the electricity supply to the system switched on? Check the fuse on the system isolator. If you change it, use a 3-amp fuse only.
• Is the timeclock control set correctly?
• If the boiler has a selector switch, have you selected 'heating'?
• Is the boiler thermostat on the setting you require?
• Have you reset your boiler? Always reset in accordance with the Manufacturers User Instructions.
• If you have a room thermostat, is it set to the room temperature you require? When a room reaches the temperature set on the thermostat the radiators will cool.
• If you have a wireless programmable room thermostat, do the batteries need replacing?
• Is the natural gas turned on at the meter?
• If you have a Pay As You Go meter, is your credit low?
• If your boiler has a pilot light, is it lit? Always relight in accordance with the Manufacturers User Instructions. 
• If the radiator is hot at the bottom only, it may need to be bled.
• If you have thermostatic valves fitted at your radiators, are they at the settings you require?

You can also check out our helpful video below:

If you still need to book a boiler repair, you can book an appointment in our Repair section.