Understanding your electricity bill:

Below is a guide to help you understand the different parts of your residential electricity bill.
Each numbered section is highlighted in the bill example*.
 

Your plan, meter details and current balance

1. Account details
   Here you’ll find your account number, your plan name, and (if applicable) your contract end date.
   If you’re not currently in contract, a contract end date will not be shown.

2. Meter information
   This is where your meter number and MPRN (Meter Point Reference Number) are displayed.
   You'll need your MPRN when submitting a reading.

3. Bill payment information
   This section shows your current balance and the date your bill is due.
   If your account is in credit, the amount will display CR next to it.

Your bill breakdown

4. Your electricity usage and charges
   This section shows:
   How much energy you used (kWh)
   The price per unit (day, night or peak rate)
   The subtotal before standing charges, VAT and other adjustments

5. Discounts, standing charges and levies
   Any discounts you are receiving are shown here, along with:
   Standing charges
   VAT
   PSO levy
   These are applied before the final bill total is calculated.

6. Adjustments
   Here you’ll see any additional credits or adjustments applied to your bill, such as:
   Government credits
   Refunds or corrections
   VAT adjustments

7. Previous balance and payments
   This section shows any previous bill amounts and payments already received before calculating your new total due.

Meter reads and consumption

8. Your smart meter reads
   This section shows the meter readings used to calculate your bill.
   Readings may be:
   A – actual reading taken by ESB Networks
   C – customer reading you’ve provided
   E – estimated reading from ESB Networks
   Submitting your own meter read helps make your bill more accurate.

Please note:

• If you want to view and download your bill see How to view and download my bill online?
• If you're on Level Pay, upcoming payments and review details may also appear on your bill.
• If you submit your own reads, they must be accepted by ESB Networks to appear on your next bill.
• Your electricity bill reflects usage from your billing period, which may differ slightly from what you see on your online usage graphs.

*The figures used in the images are for illustrative purposes only.