Moving to a Pay As You Go meter with an outstanding balance

By switching to a Pay As You Go meter, you’ll be gradually paying off any outstanding balance on your account.  

With each top up, a percentage will go towards your outstanding balance, with the remainder loaded as credit on to your meter.  

Depending on your fuel type, follow the steps below to check how your top up is being allocated: 

Electricity 

Press Button 1 to view the Credit/Owed Screen.  

For example, if you purchase a credit for €20.00: 

  • €2.00 will be deducted at point of sale for Electricity Debt/Debt Recovery. 

  • €18.00 remaining will be allocated to pay off any general debt, and the remaining credit will be used towards electricity usage. The electricity meter either has a credit or a debt on the screen. The debt needs to be paid back in full before electricity can be used. 

Gas 

  1. Press Button A once to view the Credit Screen. 

  1. Press Button A twice to view the Owed Screen. This screen combines unpaid standing charges and Emergency Credit together.  

For example, if you purchase a credit of €20.00: 

  • €2.00 will go towards the Gas Debt/General Debt Screen. 

  • €7.00 will go towards the owed screen to pay back any General Debt – if any. 

  • €11.00 will go towards their Credit Screen for gas usage. 

Customers pay a maximum of 45% off each top up towards their general debt. The remaining amount (55%) is transferred to their credit screen.  

If customer has Debt Recovery, 10% is used for Debt Recovery, 35% is used for general debt and 55% is used for gas usage.  

General Debt 

General Debt is different to your outstanding balance. General Debt includes unpaid standing charges, emergency credit and friendly credit.