If I leave the key with a neighbour will the Bord Gáis Energy Service Engineer go into the house?

Our Service Engineers do not like entering customers' houses when there is nobody there. If you can arrange for the neighbour to provide access and be present in the house while the Service Engineer is completing the job, that would be better.
Please note: the person who is present with the Service Engineer in the house must be 18+ years of age.

Also, if a minor has been left in charge of the house the Service Engineer will not go in until an adult is present. They will leave a card to show that they've called and the customer can telephone to re-arrange the appointment.

To view any upcoming appointment date and time information that you have booked, sign-in to your online account. You will also have the option in your online account to reschedule your appointment if needs be. This can be done once your appointment is not already at a status of 'dispatched' and/or you are doing so 24 hours before the service engineer is due to visit.
If you do not have an online account, you can simply register.