How do I book a heat pump service?

Your heat pump should be serviced annually to ensure optimal performance and extend its lifetime.

If you need to book a heat pump service, you can express your interest on our website by visiting bordgaisenergy.ie/services. Once you've submitted your expression of interest, a member of our Services team will be in touch within 24 hours. 

A heat pump service costs €249 (incl. VAT). A repair and service is €299 (incl. VAT). Payment is made using a debit or credit card over the phone at time of booking. 

Once the Service Engineer has assessed your heat pump, they will advise if any parts are required. These may be carried in the van as part of general stock and will be fitted with your agreement. 

If necessary, the Service Engineer will order the part(s) and call at a later date to fit the necessary part(s). In this instance, you'll be charged for the cost of the part and the time (labour) it takes to fit the part(s). You won't be charged a second call-out charge. 

Heat pump services will be carried out in accordance with manufacturer's instructions. Some of the key checks will include the following: 

• Outdoor Unit: General Condition
• Noise & Vibration
• Check Interface for Faults
• Clean Filters & Magnetic Filter
• Clean Back Up Heater
• Check and Recharge the Expansion Vessel
• Check DHW Safety Valve
• Check and Recharge the DHW Expansion Vessel
• Record Energy Data
• Check Bypass Valve and set correctly
• Electrical Isolator operational
• Secure electrical connections
• Check for correct supply voltage
• Check Compressor Running Current
• Check Operation of Crank Casse Heater
• Check Fan
• Motor running current
• Any additional checks required to specific makes and models