Why is my payment not showing on my online account?

Depending on the payment option you chose, it can take between one and three working days to be reflected on your online account in your bills and transactions history. Please see guidelines below on how long it takes for each payment option to fully process on your account. 

Payment options: 

• Online/App:  One working day 

• 24-hour Telephone Service (IVR): One working day 

• SMS: One working day 

• Post Office/Retail: Three working days