Why has my Level Pay amount changed?  

We review your account regularly to ensure you're paying the correct amount each month. This account review takes into consideration current unit rates, your energy usage, and your account balance.   

After we review your account, your monthly payment amount may increase or decrease.  

You’ll be able to see any changes to your future payments on your bill and on your online account. You'll be notified by SMS if your payment amount is due to increase.  

Reasons your Level Payment amount may change

Your monthly Level Pay amount can increase or decrease for the following reasons:  

• You've increased or decreased your energy usage. For example, if you've started working from home when you didn't previously, this can increase your monthly payment. 
• Our unit rates or other charges on your bill (such as network costs and taxes) have increased or decreased. 
• Your plan or discount has changed.  
• You've missed a previous Level Pay monthly payment. This will cause an increased monthly payment. 
• You’ve had a government credit applied to your account.
• You've been receiving estimated meter readings. We encourage our customers to submit meter readings regularly, to improve the accuracy of their bills. To learn how to submit a meter reading, see below.

How to submit a meter reading

The best time to submit a read is 1 to 5 days before the start of your 'next bill between' date. To check your 'next bill between' date, sign in to your online account and select the account you wish to view. On your accounts page, you'll see three tiles. The middle tile confirms a date range of when you should expect your next bill to be issued.  

• For gas and/or electricity, you can sign in to your online account to submit a meter reading. If you don’t have an online account, you can register.  
• You can also submit a read directly to Gas Networks Ireland (gas readings) or ESB Network (electricity readings). Please ensure that you have your GPRN or MPRN to hand.