What is a vulnerable customer?

There are two types of vulnerable customers, a special services customer for gas/electricity and a priority customer for electricity. 

A special services customer can qualify for our special services register if any of the following apply:

• Blind or partially sighted 
• Mobility difficulties 
• Deaf or hard of hearing  
• Speech impaired  
• Language difficulty  
• Learning difficulty  
• Mental health issues 
• Dexterity difficulties 
• Aged 66 or over and live alone, with minors or other elderly people

You can register as a special services customer by completing our Online registration form 

A priority customer is a person who is reliant on electrical home medical equipment, both life-supporting and non-life supporting. 
 
If you’d like to register as a priority customer, please complete our Online registration form
 
For further information or to print a registration booklet, please view our gas and electricity code of practices: 

• Gas Code of Practice - Vulnerable Customers 
• Electricity Code of Practice - Vulnerable Customers  

Please note that usage of a Pay As You Go meter is not recommended for vulnerable customers.