I'm moving home, how do I transfer my existing account?

You'll need to provide us with certain information to transfer your account. To get your account set up for your new home, we'll first need to close your existing account. 

You'll need to contact us to request this and provide us with the information outlined below. To contact us, call us on  01 611 01 01. 

Information you must provide when closing your existing account:

• A meter reading* 
  This ensures that you're only billed for the consumption you used up to the point of leaving the premise. For help with reading your meter, see How do I read my meter? 
• Contact details for the landlord or the new occupier 
  By providing us with this information, this will help minimise the risk of meter disconnection. 
• Forwarding address for your final bill 
  This ensures that your final bill and any other final correspondence relating to your closed account reaches you directly. 
• MPRN/GPRN 
  This number is located on the top right-hand corner of your bill. 
• Account number 
  This number can also be found on your bill. 

Please note: If you're a landlord and your tenants have moved out of your property, please let us know. You must sign on to the account for the interim duration until new tenants move into your property, to avoid any risk of disconnection. 

When you contact us in relation to closing your existing account, you can also request to have a new account set up for your new home. You'll need to provide us with the below information. 

Information you need to provide to set up your new account: 

• Address for your new home 
• MPRN/GPRN (this number is located on the top right-hand corner of your bill) 
• A meter reading* 

 When opening an account, we need to get the reading from the day that you sign up with us, this is so you are billed from the correct read and not over/under charged.