I've forgotten my password to top up online, what should I do?
It's easy to reset your online top up password, just follow these steps:
- Go to the Login page and click on 'Forgot my password?'.
![Forgot my password hyperlink](https://assets-us-01.kc-usercontent.com:443/7dd6b71d-d672-0004-6a4d-7043e1d0db33/3fe2d8db-973c-41a8-9027-867c67a0618b/Forgot%20my%20password.jpg)
- Enter the email address you used to register and click 'Confirm.'
![Image of email address field](https://assets-us-01.kc-usercontent.com:443/7dd6b71d-d672-0004-6a4d-7043e1d0db33/8137de40-7044-4e8a-8d54-2960f5fc4f10/Email%20address%20field.jpg)
- Once you've confirmed your email address, an email will be sent to you with instructions on how to reset your password.
![Email confirmation message](https://assets-us-01.kc-usercontent.com:443/7dd6b71d-d672-0004-6a4d-7043e1d0db33/320852d9-fd32-4379-9a05-ba202d7204f0/Email%20confirmation.jpg)
Please note: If you're still experiencing issues with resetting your password, please contact Payzone.