I'm a Smart meter customer, how do I register a complaint?

There are a number of ways that you can get in touch with us to register a complaint;

  • You can complete our online complaint form
  • You can write to us at: Customer Service Bord Gáis Energy PO Box 10943 Dublin 2
  • You can also call us and one of our agents will try to resolve your complaint
  • You can contact us through our social media pages, Monday to Friday between 9am and 5pm
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Emergencies: For Gas and/or Electricity emergency calls related to any of the following please call;
Gas Networks Ireland on 1800 20 50 50 (24 hours) and/or ESB Networks on 1800 37 29 99 (24 hours).

  • Supply failures
  • Breakdowns
  • Damage to networks

Gas Connections: For calls relating to new network connections please call Gas Networks Ireland on 1800 46 44 64.
Electricity Connections: For calls relating to any of the following, please call ESB Networks on 1800 37 27 57.

  • New network connections
  • Increased connection capacity
  • Meter relocation
  • Alterations to lines or cables
  • Voltage problems or power quality