How do I switch to a smart plan?
To avail of a smart plan, you'll first need to have a smart meter installed.
New customers
View our smart plans. or you can find a plan to suit your needs using our Find a Plan tool.
If you have a smart day/night meter
If you’ve a smart day/night meter and wish to sign up for a smart plan, you must already be an existing Bord Gáis Energy customer. This is due to industry rules.
If you wish to become a Bord Gáis Energy customer and sign up to a smart plan, you should switch to us first on a 'non-smart' plan. This can take up to 14 days to complete. You can sign up to a 'non-smart' plan by viewing our Compare our plans page. Once you've successfully switched, you can then sign up to a smart plan, without paying a switching fee.
Existing customers
Once your smart meter is installed, existing Bord Gáis Energy customers can sign up to a smart plan through their online account:
1. Sign in to your online account. Select your electricity account, click the 'Smart plans for you' button that appears at the top of your screen and follow the steps.
2. If you don't have an online account, you can register.
3. You'll need to have your MPRN to hand, so we can verify that you have a smart meter, and that your meter has a suitable connection level for the price plan you choose.
Please note:
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Level Pay is not available for smart plans. If you're paying your bills through Level Pay and switch to a smart plan, your Level Pay agreement will end and your total balance will be calculated and included in your first smart bill. If any balance is owed, this will be collected in full in your next direct debit payment.
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If you've recently had your smart meter installed, it can take up to 30 days to establish the connectivity of your smart meter. You can sign up for a Smart Standard plan (this plan does not rely on half-hourly readings) as soon as your new smart meter is installed. Once 30 days have passed, you’ll be able to sign up to a wider range of smart plans.