How do I set up a scheduled payment?
You can set up a scheduled payment on your online account.
When you set up a scheduled payment, regular payments of an amount you choose, at a time that suits you best, are applied to your credit or debit card. This money will accumulate on your account and will be used towards your next bill.
To set up a scheduled payment, check out our video: (insert link) Alternatively, follow the steps below:
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Sign in to your online account. If you don’t have an online account, register here.
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Select the account for which you wish to set up a scheduled payment (gas or electricity).
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From the main account dashboard, go to the Payment Options tab.
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For payment type, select ‘Scheduled card payment’.
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Select the debit/credit card you’d like to use for the scheduled payment. You can either choose a previously saved card or add a new card.
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Select how often you'd like to pay (weekly or monthly). If you select weekly, you can choose the day your payment is taken. If you select monthly, you can choose which date of the month your payment is taken.
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Input the amount to pay.
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Click ‘Save scheduled payment’. You’ll then be asked for a final confirmation.
Please note:
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If you pay via direct debit, your direct debit will still be processed as normal every two months after your bill is issued. However, any credit on your account before your bill is issued will be taken off your total direct debit amount.
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Scheduled payments are not available for Level Pay customers.