How do I close my account? 

 If you’re closing your existing account: 

• A meter reading* 
  A final read ensures that you’re only billed for the consumption you used up to the point of leaving your home. See How do I read my meter? for help with reading your meter. 
• Contact details for the landlord or the new occupier 
  This will help minimise the risk of meter disconnection. 
• Forwarding address for your final bill 
  This will ensure that the final bill and any other final correspondence relating to your closed account reaches you directly after you’ve left your home. 
• MPRN/GPRN 
  This number is located on the top right-hand corner of your bill. 
• Account number 
  This number can also be found on your bill. 

When we speak to you in relation to closing your existing account, you can request to have a new account set up for your new home. You'll need to provide us with the information outlined below and we'll look after the rest.

If you’re setting up a new account for your new home: 

• Address for your new home 
• MPRN/GPRN (this number is located on the top right-hand corner of your bill) 
• A meter reading* 

*If you're unable to provide us with a meter reading, our customer service agents can provide you with an estimated reading to close your account. The estimated read, while based on historic consumption, may not be as accurate as an actual read. You'll be asked to provide verbal approval before we can use this estimate as your closing read. Please keep in mind that amending closing estimates is at the discretion of the corresponding network company and may not always be approved. 

Please note:  

If you're a landlord and your tenants have moved out of your property, please let us know. You must sign on to the account until new tenants move into your property, to avoid any risk of disconnection. 

Due to our obligations under data protection laws, we only retain personal information for as long as you have an account with us. After you close your account, we only retain your personal data for a short period of time. If you require copies of your recent bills, please download these from your online account before closing your Bord Gáis Energy account, as they may not be available after you close your account.