Contact centre limited services

Due to system upgrades this weekend, our gas and electricity phone lines will be closed on Saturday 11 January. We'll be back open as normal on Monday 13 January. In the meantime, you’ll be able to find answers to most queries with our online and automated phone service.

Online self-service

You can view your balance, download your bills, submit a meter reading and make a payment by signing in to your online account. If you don't have an online account, you can register now.

Automated phone service

You can also call our automated phone service to get your balance, make a payment and submit a meter reading.

Helpful Information and Tips

Government Electricity Credits

We applied the first credit to eligible residential electricity customer’s accounts in early December. The second credit was applied between 2 and 10 January 2025. 

You don't need to sign up, register or contact us to receive the electricity credit. We’ll automatically apply the credit to your residential electricity account, so you don't need to do anything. For more information, see our information page.

Booking a boiler service or repair

Our boiler service, repair and installation teams are working as normal. 

You can book a boiler service or repair through your online account. If you don’t have an online account, you can book an appointment here. 

Other FAQs

Take a look at our comprehensive Help section to get the answers you need.

Gas emergencies

If you smell gas, you should contact Gas Networks Ireland (24 hours) immediately on 1800 20 50 50.

Electricity emergencies

In the event of an electrical emergency or power outage, please call ESB Networks (24 hours) on 1800 372 999.