Can I change my existing payment method?

You can change your current payment method at any time. We recommend paying by direct debit as it’s the easiest and most convenient way to pay your bills. However, we can offer you a range of different options; view our different payment methods here. 

If you change your payment option, your plan may be affected in the following ways:

• If you’re not currently on direct debit or Level Pay, by signing up you’ll receive an additional 2% discount on your usage. 
• If you’re currently availing of a discount for direct debit or Level Pay and change to another payment option, you’ll lose your 2% discount.  

You can view the Direct Debit mandate here. As per our terms and conditions, you can cancel the direct debit mandate by informing your bank in writing. 

If you wish to remove direct debit/ Level Pay from your account, you can contact us here.