Where can I find further information on your codes of practice and customer charter?

Our codes of practice and our customer charter can be found in our codes & customer charter section. If you would like us to send you a copy of any of these publications please contact our Business Direct Team.  

If you need help or advice, please contact us:  

Tel: 01 611 01 33

Postal Address:  
Business Sales Support,  
Bord Gáis Energy,  
PO Box 10943,  
Dublin 2.  

• Emergencies Gas; For emergency calls related to supply failures, breakdowns and damage   to networks please call Gas Networks Irelands 1800 20 50 50 (24 hours)
• Connections Gas; For calls relating to new network connections please call Gas Networks Ireland 1800 46 44 64
• Emergencies Electricity; For emergency calls related to supply failures, breakdowns and damage   to networks please call ESB Networks 1800 37 29 99 (24 hours)
• Connections Electricity; For calls relating to new network connections, increased connection capacity, meter relocation, alterations to lines or cables, voltage problems or power quality please call ESB Networks  1800 37 27 57