What can I do if I have concerns about paying my bills?

We appreciate that these are difficult and uncertain times. If you’re worried about paying your bill, please call us on 01 611 01 92 so we can discuss your options and find a solution that works for you.

We can offer flexible payment options, including payment plans and scheduled payments.

Scheduled payments allow you to set up a recurring payment on a weekly or monthly basis, in addition to your existing payment method. For example, you can pay a specified amount per week towards your energy bills, to spread out your costs over time. This money will accumulate on your account and will be used towards your next bill. Regular payments of an amount you choose, at a time that suits you best, are applied to your credit or debit card.

You can set up a scheduled payment on your online account. To learn how to set up a scheduled payment, check out our video:

The government also offer additional supports schemes for businesses, such as the Energy Efficiency Loan Scheme. See enterprise.gov.ie for a full list of supports.

You may need to view and download your Bord Gáis Energy bills to avail of the above schemes. To access your bills, sign in to your online account. If you don't have an online account, register now.

Business customers can also take a look at our business energy saving tips. 

Whatever the problem, we’re always here to help. Please contact us in confidence for further information and assistance.