What happens if my emergency credit runs out?
Electricity
If the credit on your meter runs low, you’ll be offered €20 emergency credit. If you use all of your emergency credit, you'll need to top up by at least €25 to use it again. Click here to top up online.
If your emergency credit runs out during the week after 4pm (or 5pm during summer time), the supply will not go off until 9am the following day (or 10 am during summer time). This will give you enough time to top up your meter.
If your emergency credit runs out after 4pm on a Friday, the supply will not go off until 9am (or 10am during summer time) the following Monday. Your supply will also not go off on Christmas Eve, Christmas Day, St. Stephen’s Day, New Year’s Eve, New Year’s Day, or St. Patrick’s Day. This extra time to purchase more electricity is called Friendly Credit.
Remember, you'll need to ensure that your next top up exceeds the total amount of emergency credit and friendly credit used.
Gas
If the credit on your meter runs low, you’ll be offered €20 emergency credit. The next time you top up, 45% of your vend will be used against the emergency credit. For example, if you used €20 emergency credit and then top up by €10, €4.50 will be used to repay the emergency credit.
If your emergency credit runs out, gas supply terminates until you top up again.
We advise customers to keep their meter topped up with credit to avoid the possibility of running out of gas at an inconvenient time.
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