How do I load my credit onto my meter?

Electricity:

Press the * button on the keypad.
Enter the 20-digit Power Code as it's printed on your receipt.
Please note: Your Power Code may change in length to 40 digits or 60 digits if a price change has occurred.
When you've entered all the numbers, press the # button.
If you enter any of the numbers incorrectly, you can erase it by pressing the * button.

In the event that your electricity supplier exits the market unexpectedly and another electricity supplier is appointed to take over your electricity supply (a “Supplier of Last Resort event”), you will not lose any credit that you have on your PAYG meter.

Gas:

Insert your Gas Card - Ensure that the gold-coloured chip on the card is facing towards the meter display.
The display will show the value of credit on the card.
To transfer your money to the meter, press red Button A. At this point any debt you owe will be deducted. Some of the credit you have bought will always be added to the ‘CREDIT’ screen.
If the shut-off valve inside your meter has been closed, the display will show ‘OFF’. The meter will ask you to check that your appliances are switched off. This is a safety requirement. Check that ALL appliances are turned OFF. Then press and hold button A to open the valve in the meter.
Continue to hold Button A until the display changes.
Now release Button A.
Follow instructions until screen indicates ON.
Your gas is now ready to use.