What browsers and devices does the online account work on?
It's important to keep your internet browser and software up-to-date to stay safe and secure, to get the best browsing experience and to avail of new product enhancements.
You can see from the list below the latest browsers and mobile software that we support. We recommend always downloading the most up-to-date version of browsers and software.
Please note, we no longer support any Internet Explorer (IE) browser versions.
Browsers supported
BrowserBrowser | VersionsVersions |
BrowserChrome | VersionsLatest 2 versions |
BrowserSafari | VersionsLatest 2 versions |
BrowserFirefox | VersionsLatest |
BrowserEdge | VersionsLatest 2 versions |
Mobile/tablet browsers supported
BrowserBrowser | VersionsVersions |
BrowserChrome | VersionsLatest |
BrowserSafari | VersionsLatest |
BrowserSamsung | VersionsPartial support |
BrowserAndroid | VersionsPartial support |
Mobile App
The My Bord Gáis Energy app will work on Apple devices running iOS 11 or higher, and on Android devices running Android 6.0 or higher.
We recommend always downloading the most up to date version of our app.
If your device does not meet the versions above, we recommend that you upgrade to the latest versions.