Suspicious or fraudulent text messages

We're aware of fraudulent messages that have been circulating via SMS and WhatsApp , which may look like they have been sent by Bord Gáis Energy. These are usually around payment requests but more recently around eligibility for discounted electricity bill under the energy support scheme. We’ll never send you a link asking for account details or personal information. If you receive a message like this, please delete it immediately.

Here is an example of a how a fraudulent message may look. 

 

Please note that the only link you should use to sign in to your Bord Gáis Energy online account is bordgaisenergy.ie/sign-in.

If you need to make a payment on your account, you can do so on your online account (using the link above), or via the instant payment link on our website bordgaisenergy.ie/home/paynow. 

We take the security and privacy of your information seriously and advise you not to respond to any suspicious messages or click on any links contained in the message.

For information on identifying a fraudulent or scam message, and for what to do if you clicked a link or provided your sign in details, see our help page Suspicious or Fraudulent Messages.

If you're still unsure whether a message is legitimate or not, please contact us.