Gas boiler services

To ensure a long life for your gas boiler, and to improve your boiler's efficiency, it's important to have it serviced annually.

You can book your annual boiler service online through our services section. All of our gas boiler engineers are RGI-certified.

You can book and prepay online, pay via monthly instalments or via your Services bill.

We offer a full range of gas boiler services from a standard service with Complete Boiler Care at €149, to 365 Boiler Care at €199 which includes a standard service with the added benefit of labour and parts cover up to €1,200 in a contract year. To see our full range of gas boiler service offers, visit our services section online.

The Complete Boiler Care service covers the first 45 minutes on site. A charge of €25 for each additional 15 minutes of labour applies thereafter not including the price for parts if required. 

In all cases the Service Engineer will advise what parts are required. These may be carried in the van as part of general stock and will be fitted with your agreement - however, please appreciate that they can't carry all parts as the range of appliance types and models is too extensive. 

If necessary, the Service Engineer will order the part(s) and call at a later date to fit the necessary part(s). In this instance, you'll be charged for the cost of the part and the time (labour) it takes to fit the part(s). You won't be charged a second call-out charge. The total cost of the Gas Boiler Service will be charged up front or to your Services account unless you book online where you can pay upfront using your bank card or monthly by Direct Debit.

How to Pay: The cost of the gas boiler service can be paid by the following methods: prepayment by debit or credit card, monthly direct debit instalments or via your Services bill*.

*Please note that payment via the Services bill will need to be submitted by the due date set out.

You can cancel or reschedule gas boiler services without charge up to 24 hours before the booking time. If you cancel less than 24 hours in advance, we'll charge a cancellation fee of €30.

You'll also be charged a cancellation fee if - without at least 24 hours prior notice to us - the Service Engineer can't access your property to carry out the agreed work at the agreed time. 

You can cancel or reschedule your Service Engineer visit online, just sign in to your online account. If your appointment is at the status of 'dispatched' (allocated to one of our Service Engineers), you'll need to contact us.  

We'll contact you to remind you that your annual gas boiler service is due. You can check if it’s time to book your annual service in your online account by following these few steps:

• Firstly, sign in to your online account. If you don't have an online account, register here.
• Once you've signed in to your online account, select your Services account.
• Within the 'Bookings' tab, if your service is due, you can proceed to book in your Boiler Service on your preferred date and time.

Information for 365 Boiler Care and Complete Boiler Care +1 customers

• If you book a boiler service before the anniversary of your last service, this will not affect your contract. Your new contract will only begin when your existing contract expires.
• If you don't wish to continue with your gas boiler contract, get in touch with us.
• If you're a 365 Boiler Care customer and are paying by direct debit, your payment will continue to be taken monthly/annually. However, you'll need to click on the prompt in your online account or ‘Book Now’ in your reminder emails, or alternatively get in touch with us, to book your annual service.

Your boiler service payment covers the first 45 minutes of work carried out by the Service Engineer. Additional time spent fault finding, replacing parts or components, and any additional work will be charged in 15-minute units at €25 per unit. 

The cost of replacement parts or components (where required) is charged separately and will not be included in the price of the standard Boiler Service. The Service Engineer will provide you with the cost of any required parts, and will only proceed to fit the required parts following your agreement to the cost of the required parts and the rate for additional labour. Certain parts may have to be ordered from outside the Republic of Ireland. These parts may require advance payment from you and you'll be advised of this at the time by the Service Engineer.

Customers who've purchased our Complete Boiler Care+1, 365 Boiler Care or Gas Boiler Repair and 365 Care plans, please note the following:

• Some or all of the above additional costs may be covered within your contract. 
• In the event of a boiler breakdown, Complete Boiler Care+1 provides cover for labour up to the value of €300 for the 12-month contract period. 
• 365 Boiler Care provides cover for labour and parts (some conditions apply) up to the value of €1200 for the 12-month contract period. 
• Please make sure to register for an online account so that we can check your level of cover, offer you the best boiler repair appointment options available and ensure you're not charged the €99 call out fee for the repair appointment. You can also see a full list of plans on our services page. 
• Click here to view the list of parts not covered under 365 Boiler Care and Gas Boiler Repair and 365 Care. 

No, Bord Gáis Energy does not currently service oil boilers. We specialise in servicing and maintaining gas boilers to ensure they operate efficiently and safely.

For oil boiler servicing, we recommend reaching out to a qualified oil boiler technician in your area.