How do I verify I am on the correct discount?

Here are a couple of things you can check to ensure you are currently receiving the correct discount.

• If you've recently signed up to us or have updated your existing plan, you can check your welcome letter or email to confirm the discount you signed up for is reflected on your bill.
• To view your recent bills, sign in to your online account. For more information on viewing your bill, see How can I view and download my bills online? 
• To see if the discounts are reflected on your bill, see the example below, which shows a 10% discount. Your discount may be itemised or displayed as one single discount. You'll also see when your current discount is ending, if applicable*.

Please note the figures below are for illustrative purposes only. 

If you don't have an online account yet, register here.

*This applies to bills issued from 22 June 2023.