How do I get a copy of my bill?

Follow these quick steps to view or download your bills online:

  • Sign in to your online account, ensuring you are using the correct email and password credentials you selected when registering your online account. If you don't have an online account yet, register here.
  • Once you've signed in, select the account that you want to view/download a bill for (i.e., gas or electricity). You'll be brought to your account summary page, where you'll see three tiles at the top of the screen.
tiles in bill summary online account
  • The first tile (far left) will confirm any payment which is due on your account and confirmation of your chosen payment method. There is a clickable arrow to the bottom right of this tile which will bring you to your latest bill summary. You will see a ‘Download’ button which you can click to view/download your latest bill, or you can scroll down further if you are looking for an older bill.
  • The second tile (middle) will confirm the amount of your latest bill, date of issue and if an actual, estimate or customer read was used. You will also see confirmation of your previous bill amount and the date that your next bill is due to issue. There is a clickable arrow to the bottom right of this tile which will bring you to your latest bill summary.
  • The third tile (far right) will confirm if the cost on your most recent bill has been higher (red upward arrow) or lower (green downward arrow) than your previous bill. The same comparison will be confirmed on your bill for this time last year, where data is available. There is a clickable arrow to the bottom right of this tile which will bring you to your cost and usage history.

The figures shown in the image above are for illustrative purposes only.

Please note that due to our obligations under Data Protection laws, we only retain personal information for as long as you have an account with us. After you close your account we will only retain your personal data, including bills,  for a short period of time. If you require copies of your recent bills, please download these from your online account before closing your Bord Gáis Energy account, as they may not be available after you close your account.