Help and support
See below for help and ways to get in touch with us.
Help topics
Send us your question
We aim to respond within two working days.
Self-service
Chatbot
Use our 24-hour chatbot to check your balance, update account details, get answers to our top questions and more.
Just click the chatbot icon in the bottom-right of the screen to get started.
Online account
Sign in to your online account to view and pay bills, check your balance, submit meter readings, set up a direct debit, see your usage and more.
Automated voice service
Check your balance, pay your bill, or submit a reading using our automated voice service. Please have a bill to hand.
Home energy 01 611 01 72
Business energy 01 611 01 75
Need to talk to us?
Home customers
Mon-Fri: 8am-8pm, Sat: 9am-5.30pm
Current customers 01 611 0101 (Please have your account number or bill to hand)
New customers 01 611 0151
💡 To join online, view our latest energy offers and switch in just a few simple steps.
Or write to us at:
Home Energy, Bord Gáis Energy, PO Box 10943, Dublin 2.
Business customers
See our business section for contact details.
Emergency numbers
Gas:Gas Networks Ireland (24 hrs): 1850 20 50 50
Electricity:ESB Networks (24 hrs): 1850 37 29 99